Policies

WE VALUE OUR GUESTS’ EXPERIENCE

RESERVATIONS

At Elements of Design Salon & Spa, our goal is to give every guest the best experience possible. With that in mind, we kindly ask that you arrive 10 minutes before your appointment so that you have the maximum amount of time with your stylist.

We request that any cancellations be done at least 24-hours in advance. Please keep in mind, when you forget to cancel your appointment, we lose the privilege of assisting another guest on our waiting list.

ATMOSPHERE

Our salon and spa is an oasis for rest, relaxation and rejuvenation. We ask that children under 10 have direct adult supervision at all times. We also ask guests to refrain from using cell phones except while in the waiting area.

PAYMENT

For your convenience, we accept cash, Visa, MasterCard, Discover and personal checks (with a valid form of ID). Gratuity is appreciated, but not required. We have a $25 fee for returned checks.

SATISFACTION POLICY

We want you to be completely happy with your service. Before you leave, please make sure you are 100% satisfied or kindly mention any changes you would like to have. Our Front Desk Coordinators will be happy to schedule you to accommodate these changes within 10-days of your initial appointment.

EXCHANGES

Exchange only within 30-days of purchase with Original receipt. Exchanges are based on management discretion.

ADDITIONAL INFORMATION

We reserve the right to request a credit card at the time of reservation. Special Event or Bridal Parties require a deposit and a valid Credit Card to be held on file. Deposits are based on the number of Services requested.

Thank you for allowing us to service you, our valued guest.